FAQs & Policies

Frequently Asked Questions

How long are coaching sessions?

Most sessions are 60 minutes. Counselling sessions are 50 minutes.

Where do sessions take place?

Coaching is available online worldwide via Zoom. Counselling is available online or in-person in Canada.

Is everything I share confidential?

Yes. All coaching and counselling work is held in strict confidentiality, with the same legal and ethical limits that apply to all mental health professionals.

Can I book packages or do I pay per session?

Both options are available. Packages allow you to pre-book multiple sessions at once, which can make scheduling easier and ensure consistency.

What if I'm not sure whether I need coaching or counselling?

That’s a great question for your free discovery call. We’ll talk about what you’re experiencing and which approach might serve you best.

Do you offer sliding scale pricing?

Limited sliding scale spaces are available for counselling clients experiencing financial hardship. Let’s discuss during your consultation.

Policies

Payment Payment is due before your first session. Accepted methods include credit card, debit, and e-transfer.

Cancellations Please provide 24-hour notice if you need to cancel or reschedule. Late cancellations or no-shows may be charged at the full session rate.

Refunds Course refunds are available according to the specific course policy. Coaching and counselling sessions are non-refundable once completed.

Privacy & Confidentiality Your privacy matters. All work is confidential and handled according to Canadian privacy laws and professional ethics standards.